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Report a missed bin

Report a missed bin online.

1. Check your bin collection day

Before reporting a missed bin, please check you have put your bin out on the right collection day.

2. Carry out the following checks

Your bin may have been missed because:

  • It was not out by 7am
  • The bin is too heavy
  • The bin lid not fully closed
  • The recycling bin was contaminated with items such as plastic bags and or black bin bags, nappies, food waste, electrical items or textiles
  • Check to see whether a card has been left on the bin or a card posted through your letterbox explaining why your bin has not been emptied. 

3. Report a missed bin

If none of the above reasons apply to you, please complete the form below.

Please note customers must report a missed bin within 2 working days of their collection date.

Please allow up to 2 working days for the crew to return for a missed bin if the council is at fault. If there is specific reason why your bin was not collected, we will contact you by email within 2 working days.

iCM Form
  1. Your details
  2. Which bin/bins have not been collected?
  3. Form ID: 305