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We are currently experiencing technical difficulties with our Telephone Payments so if you have problems paying by this method remember you can pay online...

Contact us by telephone

Use the following numbers to contact the council by telephone.

Remember - you can use our Contact Form to get in touch about a wide range of issues. You can also Make a Payment, Report a Problem or Apply for a Service all without having to pick up the phone - save time and do it online!

Contact Centre Opening Hours

General enquiries: 01902 551155. Our general enquiries number can get busy so the best time to call us Monday to Friday is between 8am-9.30am and after 5pm

DayContact Centre
Monday to Thursday8am to 6pm
Friday8am to 6pm

Civic Centre Opening Hours

Please be aware that no tickets will be issued before 8.30am or after 4.30pm (4pm on Fridays).

DayCivic Centre
Monday to Thursday8.30am to 5pm
Friday8.30am to 4.30pm

Emergency Out of Hours

In the event of an emergency out of office hours please contact 01902 552999.

Other council contacts

Adult Education Services01902 558180Mon-Fri 8am-6pm
Adult Social Care01902 5511998.30am-5pm Mon-Thu; 8.30am-4.30pm Fri
Anti-Social Behaviour01902 5511888am-6pm Mon-Fri
Early Help01902 555392Mon-Thu 8.30am-5pm; Fri 8.30am-4.30pm
Electoral Services01902 5511779am-5pm Mon-Fri
Environmental Crime01902 5505598am-6pm Mon-Fri
Foster Care01902 5511338am-6pm Mon-Fri
General Services01902 5511558am-6pm Mon-Fri
Housing Benefit and Council Tax01902 551166Housing Benefit - 8am-6pm Mon-Fri; 9am-12pm Sat; Council Tax - 8.30am-5pm Mon-Thu; 8.30am-4.30pm Fri
Human Resources (for former or prospective employees)01902 5523458am-6pm Mon-Fri
Looked After Children01902 555392Mon-Thu 8.30am-5pm; Fri 8.30am-4.30pm
Meals on Wheels01902 5566778.30am-5pm Mon-Sun
Out of Hours Emergencies01902 552999Weekdays 4pm-8am; Weekends open 24 hours
Registration Services01902 5512349am-5pm Mon-Fri
Schools Services01902 5511228.30am-5pm Mon-Thu; 8.30am-4.30pm Fri
WV Active (Leisure Centres)01902 5510108am-7pm Mon-Fri; 8am-5pm Sat-Sun
Switchboard01902 556556Mon-Thu 8.30am-5pm; Frii 8.30am-4.30pm